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Contact us

Address
61-67 RECTORY ROAD,
WIVENHOE
ESSEX
C07 9ES

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Delivery

Orders placed before 2pm UK time Monday to Friday are despatched the same day by First Class Recorded Post.

Orders placed after 2pm UK time are despatched the next day.

Orders placed at the weekend and Bank Holidays are despatched on the next working day.

Most UK orders arrive 1-3 days after despatch, although occasionally orders can take 4 working days to arrive.

Europe & International Customers
Delivery to Europe may take 5 to 6 working days.

Worldwide delivery may take 8 to 10 working days.

If you have any questions about your order or if your order didn't arrive, please email us with your order reference number.

Important

The information on this website is for educational purposes only. It is not intended to be a substitute for informed medical advice or care. You should not use this information to diagnose or treat any health problems or illnesses without first consulting your doctor. Informational material and representations have been provided by the manufacturers of the listed products.

Money back guarantee

How do I return a product?

Modern Herbal has a no-nonsense returns policy.

On Modern Herbal, you can cancel an order within 7 days for a full refund. If your order has already been despatched when we receive your cancellation, we will deduct the cost of handling and shipping from your refund.

Unless items are defective, you return them to us at your expense.

You may exchange products for any reasons for up to 30 days after purchase as long as your products are unused and unopened.

If you have ordered something by mistake, or simply decide that you don't want it, you may return it to us at your expense for a replacement within 30 days as long as your products are unused and unopened.

You must keep all tags and labels intact. If they are removed, we cannot accept the returned item.

Defective Items
If the product is defective, please give a full description of the fault and return it in its original box with all manuals for a full refund or replacement within 30 days of purchase.

To return an item
Please enclose a note giving the reason for the return, wrap the package securely and send it to the address below.

You do not need to return your item by Special Delivery or Recorded Post. Please obtain a certificate of posting.

This returns policy does not affect your statutory rights.